Customer Service Training in Storyline 360 for Software Service Engineers

For any of us, dealing with an agitated customer can be challenging, whether you’re working in a restaurant or over the phone as a customer service representative.

Many major software companies offer complex software solutions for large corporations and small business. The software service engineers that help deploy, implement, troubleshoot and maintain these solutions have a deep understanding of their software. Often, however, the nuances and emotional distancing required for dealing with challenging customers are skills that these focused, intelligent engineers can use some help with.

For this client I developed multiple Storyline 360 deliverables focused on different levels of customer service spread across various specific software products.

The challenge was to make dry content interactive and fun. To do this we selected cartoons for people and very simple graphics in general, coupled with interactive breakdowns of otherwise painfully bland content such as the necessary sequential steps of a customer service call.

Select right side of image to advance images.